From the initial contact by one of our customer service team, the arrangements are made for the vehicles to be collected by our staff or for you to bring your vehicle to us. Where the insurance company has negotiated a provision of a courtesy car, one will be provided for the duration of repairs.
If your vehicle is a total loss, ie: beyond economical repair, a courtesy car is not always provided. This will depend on each individual's insurance cover.
Once the vehicle arrives on site, the Vehicle Damage Assessment team will provide a detailed work specification, which is then agreed with the policy holders' insurers.
Insurance negotiations today are supported by the use of digital imagery, allowing pictures of the damaged vehicle to be sent to the insurer's claims office to give much faster authorisation for the repairs to commence.
The most up to date spray booths are used together with water based paints, providing the most modern environment friendly approach to vehicle refinish. Our paintwork and corrosion protection carry a lifetime warranty. Mechanical parts are covered by manufacturers warranty (usually 1 year).
Once the vehicle repairs have been completed, the last stage is for the vehicle to be cleaned and prepared for collection. One of our senior managers will check the repairs before final quality control sign off. Then our customer service team will make contact with you to arrange collection.
The progress of each vehicle can be tracked on our website. All customers also receive regular updates via their mobile phones, with text messaging and emails from the system. Just ask if you have not received your personal logins to the system.
Track your repair
At NCR we take great pride in placing our customers first, so they get that 'looked after' feeling. My team are here to provide help and support in what can be a very distressing experience, and to ensure your vehicle is returned to its pre-accident condition.
Christine Maskill, Managing Director