NCR Bodyshop
Repair Process

Repair Process

Initial Contact
From the initial contact by one of our customer service team, the arrangements are made for the vehicles to be collected by our staff or for you to bring your vehicle to us. Where the insurance company has negotiated a provision of a courtesy car, one will be provided for the duration of repairs.

If your vehicle is a total loss, ie: beyond economical repair, a courtesy car is not always provided. This will depend on each individual's insurance cover.

Work Specification
Once the vehicle arrives on site, the Vehicle Damage Assesment team will provide a detailed work specification, which is then agreed with the policy holders' insurers.

Insurance negotiations today are often supported by the use of digital imagery, allowing pictures of the damaged vehicle to be sent to the insurer's claims office to give much faster authorisation for the repairs to commence.

Authorisation
Following the authorisation of work, the parts are ordered and once received the vehicle will be scheduled into the Bodyshops production process. Repairs sometimes involve the use of high specification jigs, alignment systems and all of the necessary equipment to produce a quality repair.

Refinishing
The most up to date spray booths are used together with water based paints, providing the most modern environment friendly approach to vehicle refinish

Progress Updates
The progress of each vehicle can be tracked on our web site, using your unique access to the NCR ClaimWatch system. All customers also receive regular updates via their mobile phones, with text messaging and emails from the system. Just ask if you have not received your personal logins to the system.

Guarantee
We guarantee all workmanship for 5 years, or the duration of the manufacturer warranty in the case of parts.