From the initial contact by one of our customer service team, the arrangements are made for the vehicles to be collected by our staff or by recovery truck if necessary.
Where the insurance co. has negotiated a provision of a courtesy car, one will be provided for the duration of repairs.

If your vehicle is a total loss, i.e. beyond economical repair, a courtesy car is not always provided. This will depend on each individuals insurance cover.

Work Specification

Once the vehicle arrives on site, the estimating team will provide a detailed work specification, which is then agreed with the policy holders' insurers.

Insurance negotiations today are often supported by the use of digital imagery, allowing pictures of the damaged vehicle to be sent to the insurer's claims office to give much faster authorisation for the repairs to commence.
 

Authorisation

Following the authorisation of work, the parts are ordered and once received the vehicle will be scheduled into the Bodyshops production process. Repairs will involve the use of high specification jigs, alignment systems and all of the necessary equipment to produce a quality repair.

Refinishing

The most up to date spray booths are used together with water based paints, providing the most modern environment friendly approach to vehicle refinish

Progress Updates

The progress of each vehicle can be tracked on our web site. All customers also receive regular updates via their mobile phones text messaging system. (Please note that you will need to have pop-ups enabled on your browser to use our On-line Tracking Service)

Guarantee

We guarantee all workmanship for 3 years, or the duration of the manufacturer warranty in the case of parts.